Frequently Asked Questions

What is a guarantor and do I have to have one?

A guarantor is a person that guarantees to pay for the rent if the primary lease holder is unable to do so. The main reason we would require a guarantor is if you do not income qualify for the apartment on your own. 

What is an individual lease? Do you offer individual leases?

Each unit rented is on its own lease. There can be more than one person living in one of our apartments on the same lease. 

What are your application requirements?

You must make 3 times the base rent and pass a criminal and credit background check. 

Can I apply online?

Yes! Please visit the property website and click on Apply to start your application today! 

When is rent due and how can I pay my rent? What forms of payment are acceptable?

Rent is due on the 1st of the month. You may pay via check at the office. Through your portal, you are able to pay via a bank account or credit card. We do not accept cash payments. 

Is renter's insurance required?

Yes. You must have a minimum of $100,000 of liability coverage. 

What happens if I need to move out before my lease expires?

​If you need to move out before your lease is complete there is a $2000 break lease fee. 

Can the apartment be sublet?

No. Subletting is not allowed per our lease, including for Airbnb for VRBO

What are the occupancy limits?

​There is a limit of 2 people per bedroom.

Can I request a specific apartment?

Yes, if that unit is available we would be happy to lease it to you. 

Are there any other costs not included in the rent?

You will set up an account with Evergy under your own name. Water is $45 for a 1BR and $55 for a 2 BR. Trash is $15, Valet trash is $30. 

What leasing options are available?

We offer lease terms that vary in length from 3 months to 15 months. 

What are hours of the leasing office?

We are open Monday-Friday from 8am-6pm, Saturday from 10am-5pm, and closed Sunday

Do you have cable? If so who is the provider? Is there a separate charge?

Yes. Our current cable providers are AT&T, Spectrum, or Google Fiber. 

Do you have package lockers/how do I get my packages?

Packages are delivered to the office. Once checked in you will be notified. Packages are available to be picked up during office hours. 

How do I reserve community amenities?

Please reach out to the front desk to coordinate the reservation of our conference rooms. 

What security features does this property offer?

Our properties are patrolled nightly by a courtesy officer. If you see something and would like to report it you can give them a call at (816) 436-0401. 

Does this community have a pest control service?

Yes. Please contact the office if you would like to schedule pest control services. 

Does the community have bicycle racks?

Yes. There are bike racks available in the parking garages.

Is there laundry on-site?

All of our units have a washer and dryer provided. 

I have a noise complaint. Who do I contact?

Please contact the office through your portal or by giving us a call at 816-777-5900. 

What is the smoking policy? Can I smoke in my apartment? Is there a designated smoking area?

We are a non-smoking property. 

I need emergency maintenance. Who do I call?

Please call our emergency maintenance line at 913-791-2523

I have a non-emergency maintenance issue. Who do I contact?

Please call the office at 816-777-5900 or submit a contact through your portal. 

Do you allow pets? What is the pet policy?

​Yes. Pets! 

What is the parking situation? Is parking assigned? Is there a fee or permit required for parking? Is there a fee or permit required for parking?

Parking garages, street parking, lot parking. Most properties offer some form of covered parking with street parking available. 

What is the policy for snow removal?

Our office handles snow removal. If there is an area you are concerned about, please call our office at 816-777-5900. 

Are there building quiet hours?

Quiet hours are from 10pm to 7am every day. 

What decorations or changes to the apartment are prohibited?

You can hang stuff up as well as use Command strips. Please be aware that you could be charged for any damage to the drywall upon move-out. 

Is there public transportation nearby? What stop is closest?

There are bus stops close to several properties. 

Is there shopping nearby?

Yes, there could be shops right below you! 

Are washers and dryers available?

Yes! Washers and dryers are available in every apartment

What kind of kitchen appliances are in the apartment?

​Fridge, Dishwasher, Stove, and Microwave in some units. 

Are the apartments furnished?

We currently do not offer furnished units.